Privacy Policy
Last updated 08/24/26
Jacob Sanchez dba Bear’s Maids (“we,” “us,” or “our”) respects your privacy. This publicly accessible Privacy Policy explains how we collect, use, and protect your information when you visit our website, request a quote, or book home cleaning services.
By using our website or booking services, you agree to the practices described in this Privacy Policy.
Information We Collect
Information You Provide Directly
- • Name
• Email address
• Phone number
• Service address and access details (representative of gate codes or specific instructions)
• Booking details (service type, date, time, frequency, and special requests)
• Payment-related information (processed securely via our payment providers)
• Messages sent through forms, email, or chat
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
• IP address and browser type
• Device information and pages visited
• Time spent on site and general location
We utilize cookies and similar technologies for basic site functionality and analytics to help improve our overall website and cleaning services.
How We Use Your Information
- • Provide and manage your home cleaning services
• Create and manage bookings, quotes, and invoices
• Communicate regarding appointments, changes, and updates
• Respond to questions and customer service requests
• Send vital service messages like confirmations or reminders
• Enhance our website, services, and customer experience
• Maintain security, prevent fraud, and meet legal obligations
We do not sell your personal information.
SMS Communications
If you voluntarily opt in to receive SMS messages from Bear’s Maids, we may use your mobile number to send messages regarding quotes, appointments, scheduling, service updates, billing, and customer support. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out or HELP for assistance. Consent to receive SMS messages is not a condition of purchasing services.
SMS Privacy Disclosure
We do not share, sell, rent, or provide your mobile phone number or SMS opt-in consent information to third parties or affiliates for marketing or promotional purposes. Information may only be used as necessary to provide the services and communications you requested.
Legal Requirements and Safety
We may share information when required by law, legal process, or to respond to valid requests by public authorities, and when necessary to protect our rights, property, safety, or the safety of our customers, staff, or the public.
We do not sell or rent your personal information to third‑party marketers.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to keep the site functioning properly, remember basic preferences, and understand how visitors use the site so we can improve it.
You can usually control cookies through your browser settings. If you disable cookies, some parts of the site may not work as intended.
Data Security
We take reasonable steps to protect your information from loss, misuse, and unauthorized access. However, no method of transmission over the internet or electronic storage is 100% secure. While we work to protect your information, we cannot guarantee absolute security.
Data Retention
We keep your information for as long as needed to provide services you requested, maintain accurate business and tax records, or comply with legal obligations. When information is no longer needed, we will delete it or de ‑identify it where reasonable.
Your Choices and Rights
Depending on your location, you may have certain rights regarding your personal information, such as:
- • Accessing the personal information we hold about you
• Requesting corrections to inaccurate or incomplete information
• Requesting deletion of certain information, subject to legal requirements
• Opting out of non‑essential marketing communications
Children’s Privacy Policy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
Links to Other Websites
Our website may contain links to third‑party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of our website or services after changes are posted means you accept the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Bear’s Maids
Email: hello@bearsmaids.com
Phone: 830-505-1072